Terms Of Services

1.  ACCEPTANCE OF TERMS

Miraycle Pte. Ltd. (“we”, “us”, “our”, as the case may be) provides the Services (as defined below) to you, subject to the following Terms of Service (“TOS”), which may be updated by us in our sole discretion from time to time without notice to you.  You agree that your use of our Service after such update will constitute your acceptance of and agreement to be bound by the updated TOS.  In addition, when using Miraycle Pte Ltd services, you shall be subject to any posted guidelines applicable to such services, which may be posted from time to time.  All such guidelines and rules are specific to a particular part of the Service and will assist you in applying the TOS to that part, but to the extent of any inconsistency between the TOS and any guideline or rule, the TOS will prevail.  Miraycle Pte Ltd may also offer other services or products that are governed by different Term of Service, in which case the TOS do not apply to such other services if and to the extent expressly excluded by such different Terms of Services.

2.  DESCRIPTION OF SERVICE

Miraycle Pte Ltd provides t-shirts, polo shirts, singlets, pit crew shirts, windbreakers, coveralls, jumpers, industrial wear, sports shorts, safety vest, knit wear, woven wear, 100% cotton, 100% polyester, 70% cotton / 30% polyester(TC), 50% cotton / 50% polyester(CVC), polyester/spandex mix, silkscreen rubberised print, silkscreen plastisol print, offset print, embroidery, polymer heat transfer (also known as “jersey printing”), sticker printing, and transfer print (the “Service”).  You understand that every produce may differ slightly and may be unique, bounded by limitations and characteristics of the Service.  The following states the limitations, procedures and complications which will/may occur during the manufacturing or processing of your endorsed formalise Purchase Order or our formal quotation :

GUIDELINES OF PROCEDURES

(a)        The manufacture of our desired garments will only commerce upon the receipt of your Purchase Order or an endorsed copy of our formal quotation AND the relevant deposit payments stated clearly within our quotation issued, unless otherwise stated.

(b)        Upon commencement we require the following information to prevent any disruptions to the schedules in which we have planned for the promptness of the delivery of our product :

(i)    Clear and Precise written information of instruction via email

(ii)  A high-resolution artwork of your desired logos or designs i.e. at least 300dpi (actual size of artwork), no less than 700kb for each logo or design (re-tracing or  redesign of artwork may be subjected to extra charges)

(iii) Precise listing of sizes and its quantity.

(iv)  Precise listing of sizes and its attached individual labeling (includes individual name, number or and form or unique imprints) on excel format or any clear format to prevent misinterpretations.

(v)   Desired delivery dateline.

(vi)  Desired delivery locations (may subject to extra charges).

(vii) At least 2 person of contact.

(viii) Instructions or illustration of the size of printing, position and colour (we only recognise pantone colour system codes).

(c)        With all the information, we will send a graphic image for your approval for mass production or physical sample production (may delay actual delivery leadtime).

(d)       Mass production of desired order will commerce only upon the approval of the graphic image OR physical sample.

(e)       Between 1 – 4 days before the actual delivery date, we will contact you to inform you on the delivery timing, late deliveries, payments, or any applicable matter.

(f)       We reserve all rights to deny the delivery (full/partial) of the original quantity ordered if any outstanding payment is not received, unless otherwise stated.

(g)      You are required to check and account for the quantity and accuracy of your order upon endorsing the invoice.  No exchanges or refunds or complains will be entertained thereafter.

* All instructions from you must be documented either through email or any other form of written document, any form of misinterpretation or miscommunication, which leads to any order being wrongly or unsatisfactorily produced, will not be refunded nor reproduced.  We will not be liable for any loss on your part.

3.  QUALITY OF GARMENTS

We sell garments which are wholly manufactured by us.  We also resell garments which are purchased from other wholesaler companies.  We do not guarantee the quality of the garments which are not wholly manufactured by us.  This includes garments which are sent to us for printing process only.  The quality includes, shrinkage, cutting, sizing, colour run, fabric peeling, thread run, undesirable effects of print due to nature of fabric and printing fading.

(a)     Shrinkage – We do not accept replacements of shrinkages if deemed to be washed not according to these proper washing instructions.

ACETATE
Most acetate garments should be dry-cleaned.  Some knits are washable.  If laundering is indicated, use the following guide:
Hand wash in warm water with mild suds.
Do not twist or wring out the garment.
Do not soak colored items.
Press while damp on the wrong side with a cool iron.  If finishing the right side use a pressing cloth.
Circular knits should be laid flat to dry.
For specific instructions, always refer to the garment’s sewn-in care label.
Note : Acetate is adversely affected by acetone and other organic solvents, such as nail polish remover and perfumes containing such solvents.

ACRYLIC
Acrylic garments may be washed or dry cleaned.
When machine washing, use warm water setting and add a fabric softener during the final rinse cycle.
Machine dry at low temperature.  Remove from dryer as soon as garments are dry.
Wash delicate items by hand in warm water.  Static electricity can be reduced by using fabric softener in every third or fourth washing.  Gently squeeze out water, smooth or shake out garment and let dry on a non-rust hanger.  Sweaters and circular knits should be dried flat.
If ironing is required, use moderately warm iron.
For specific instructions, always refer to the garment’s sewn-in care label.

COTTON
Cotton can be easily laundered.  It can withstand high temperatures.  Warm water wash.
Any good detergent can be used to wash cotton.
Chlorine bleach can be used safely on cotton whites.  Use color safe bleach on dyed cottons.
Since cotton fibers are fairly inelastic cotton fabrics may wrinkle easily.
And, fabric may need frequent pressing.
However, cotton fabric can be treated with a winkle resistant finish to create a more resilient fabric/garment.  The label will tell you if this finish has been applied.
A higher heat setting is needed to the dryer to dry cotton.  Cotton will take much longer to dry than less absorbent fibers.
Cotton can be ironed with a hot iron, and does not scorch easily.
For specific instructions, always refer to the garment’s sewn-in care label.
Cotton will shrink after washing.  Cotton of different quality and yarn type have different shrinkages.  Our factory will manufacture the product to counter for such shrinkages.

LINEN
Some linen is washable, while others are dry clean only.  Be sure to check the label.
Washable household linen, handkerchiefs, and linen apparel can be washed easily and become softer with use.
White linens should be dried in the sun, if to help them to keep their whiteness.
Generally speaking, dry cleaning is recommended for drapery linens, upholstery linens and decorative linens.
Linen fabrics may need frequent pressing, unless treated for crease resistance.  (Permanent press and soil release finishes are now being used effectively on 65% linen/35% polyester tablecloths, napkins and placemats.)
For specific instructions, always refer to the garment’s sewn-in care label.

LYOCELL
Lyocell garments may be either machine washable and dryable or dry cleanable.  Read the label.
Washable lyocell has the strength and ease of care of other easy-care fabrics.
Machine wash and dry at low temperature.  Remove from dryer as soon as the garment is dry.
If ironing is required, use a moderately warm iron.
For specific instructions, always refer to the garment’s sewn-in care label.

MICRO-FIBERS
Acrylic, nylon and polyester micro-fibers are machine washable, machine dryable or dry cleanable.
Do not Tumble dry.
Do not iron.
Follow the instructions for washing fabrics consisting of these individual fibers.
For specific instructions, always refer to the garment’s sewn-in care label.

NYLON
Most items made from nylon can be machined washed and tumbled dried at low temperatures.
Use warm water and add a fabric softener to the final rinse cycle.
Do not Tumble dry.
Do not iron.
If ironing is required, use a warm iron.
For specific instructions, always refer to the garment’s sewn-in care label.

POLYESTER a.k.a. Dri Fit
Most items made from polyester can be machine washed and dried.
Use warm water and add a fabric softener to the final rinse cycle.
Machine dry at low temperature setting and remove articles as soon as the tumbling cycle is complete.
If ironing is needed, use a moderately warm iron.
Most items made from polyester can be dry-cleaned.
For specific instructions, always refer to the garment’s sewn-in care label.

POLYOLEFIN
Most items can be washed or dry-cleaned.
Most stains can be readily be removed by wiping, using lukewarm water and detergent.
If fabric is machine washed, it should be line dried or tumbled dried with gentle or no heat.
Do not iron.
For specific instructions, always refer to the garment’s sewn-in care label.

RAYON
Most rayon garments should be dry-cleaned, but some types of fabrics and garment construction are such that they can be hand or machine washed.
For washable items, use the following as a guide :
Use mild lukewarm or cool suds.  Gently squeeze suds through the fabric and rinse in lukewarm water.  Do not wring or twist the article.
Smooth or shakes out the article and place on a non-rust hanger to dry.
Rayon sweaters should be laid flat to dry.
Press the article while damp on the wrong side with the iron at a moderate setting.  If finishing on the right side is required, a press cloth should be used.
Between wearing, rayon articles may be pressed with a cool iron.
For specific instructions, always refer to the garment’s sewn-in care label.

SILK
Only pre-washed silk is washable.  Read the label!
Dry cleaning is generally preferred, since laundering detergent and dyes in other clothes may adversely affect silk fabric.
For washable silk, follow the care instructions carefully.
For items without linings and without embellishments attached, careful hand washing is permissible, with mild soap and lukewarm water.
Chlorine bleach should never be used on silk.
For long-time storage silk should be sealed against light, air and insects.
For specific instructions, always refer to the garment’s sewn-in care label.

SPANDEX
Hand or machine wash in lukewarm water.
Do not use chlorine bleach on any fabric containing spandex.  Use a color safe bleach only.
Rinse thoroughly.
Drip dry.  If machine drying, use low temperature setting.
If ironing is required iron rapidly and don’t leave the iron in one place too long.  Use a low temperature setting on the iron.
For specific instructions, always refer to the garment’s sewn-in care label.

TRIACETATE
Pleated garments are best hand laundered.  Most other garments containing 100% triacetate can be machine washed.
If ironing is needed, a high temperature setting may be used.
Articles containing triacetate require little care due mainly to the fiber’s resistance to high temperature.
For specific instructions, always refer to the garment’s sewn-in care label.

WOOL
Give wool garments a 24-hour rest between wearing.  Hang on shaped or padded hangers leaving lots of space.  In general, wool fibers will shed wrinkles and return to their original shape.
Empty pockets, remove belts and hang with closures zipped and buttoned.
Fold knits.
Brush wool to remove surface soil.  Use a damp sponge for knits and finer fabrics.
Refresh wool garments quickly after wearing or unpacking by hanging them in a steamy bathroom.  Moisture from the steam will remove wrinkles.
If wool gets wet, dry the garment at room temperature away from heat.  If there’s a nap, brush with the nap.
Remove spots and stains promptly.
Keep moths away by storing wool with fresh cedar blocks.
Dry clean once a season (or when stained), and especially before storing.
Always steam when pressing wool.  Use the wool setting.  Avoid pressing wool totally dry.  When possible, press on the reverse side of the fabric.  When necessary to press on the right side, use a press cloth to avoid a shine.  Lower and lift the iron, don’t slide it back and forth.  Prevent imprinting inside detail by placing a piece of brown paper or tissue paper under folds, seams or darts.
For specific instructions, always refer to the garment’s sewn-in care label.

COTTON Twill/Drill
Machine Wash.
For a straight lasting press, use starch and hot iron.
Tumble dry or hang dry.
Chlorine bleach can be used safely on cotton whites.  Use color safe bleach on dyed cottons.  Since cotton fibers are fairly inelastic cotton fabrics may wrinkle easily.

Kratos By Miraycle will not accept exchanges of products with shrinkages of less than 7%.  Kratos By Miraycle is not liable for any product deterioration after wash or wear.  Any exchanges or refunds will be wholly at the discretion of the company.  Any decision by the management of Kratos By Miraycle is final.

(b)    Cutting / Sizing

Sizes will vary between every shirt.  No two pieces of garment are exactly the same.  With different designs and combination and period of order made, it also affects the exact measurement of how each shirt should be.
Garment cutting may vary by 2%-3% at its width from the original size chart provided.
Garment cutting may also vary by 3%-10% at its length from the original size chart provided.
Any special request of a required cutting is chargeable.
Cuttings following any client’s sample will not be completely exact.
Kratos By Miraycle will not manufacture garments base on their probable shrinkage or not.

(c)    Colour Run / Fade

There is no guarantee on fading of colour of a garment.  The lifespan of a garment depends on the frequency of usage and the detergent used.  Please use colour bleach for coloured clothings.  Do not bleach whites with coloured embroidery.  Bleach might affect the printings on the shirt.
Slight colour run might occur on the first couple of washes for all fabrics.
Garments which are made of 100% polyester are less prone to colour run.
To lengthen the lifespan of the garment, please use light detergent and read washing instructions on the above or on care label of garment.

(d)   Fabric Peeling

Fabric peeling is more prominent on 100% cotton products as it is made of natural fiber.  Common problems of fading prints are due to the peeling of fabric.
Other products which will experience fabric peeling are polyester/cotton mixed fabrics.
As known as, TC or CVC.

(e)   Thread Run

Thread run is very common for Dri Fit products.  There is no guarantee for thread runs after the acceptance of goods.  Thread run depends highly on the weaving and finishing of the fabric.  Thread run might also occur on branded products.

4.  QUALITY OF PRINT

Silkscreen                    : Silkscreen prints generally do not peel or fade.  Silkscreen printing on cotton is permanent, any fading is highly due to either the fabric peeling or direct scrubbing during wash or bleach effect.  Printing “pot holes” might be visible when silkscreen is used on fabrics with pique (honeycomb or eyelet) finishing.  Due to the nature of the fabric silkscreen printings might not have a perfect printing finish of the garment.

Offset Printing          : Offset printing is suitable for designs which require a wide range of colours.  It is cost effective for bulk orders of 300 pcs or above.  Do not expect this printing type to achieve photo quality.  It is a blend of 4 to 8 colours to achieve gradient effects of colours which look great from a distance.  This method of print is only available for cotton single knit jerseys.

Embriodery               : No embroidery  of the same design has the same stitching which looks exactly the same.  Embroidery on softer fabrics like single-knit cotton or drifit fabrics will not look as good as a fabric which has a closer weave and thicker.  Embroidery is possible to be done on all fabric types.  It is generally more costly than other methods of print.  There are cloth backings on the inner side of each embroidery.  This is to ensure that the treading will not run after washing or tear the garment during the stitching process.  Embroidery of small or cursive wordings are not advisable as it will affect the appearance and distort the original perception of how the artwork should be.  Embroidery is best for logos and designs rather than fonts which are any smaller than 0.8cm in height, subjected to the font type.

Heat Transfer         : There are 2 types of heat transfer printing.  We have it for both coloured shirts and also white or very pale coloured shirts. It is a transfer method which require a commercial heat pressing machine to literally transfer a design from a non regular piece paper to a garment.  This method of printing is not lasting.  It fades as you wash it.  It is capable of washing out totally.  For dark coloured shirts there will be a border around the design.  For light coloured shirts, the print area might be stiffer than before the print.  It is mainly used for small quantity orders and for “1day” events.

Print & Cut Sticker : This method of printing is best for photo finish effects of designs with multicolours.  The printing process is alike the Heat Transfer.   But it has a nice finish and texture as compared to the Heat Transfer method.  It may peel or the colour may fade in due time or due to chemical effects of detergents.  It will last longer than Heat Transfer and it looks better as well.

Cut Transfer           : Also known as “Jersey number printing”.  This method of printing is very suitable for individual name printings and also 1 piece 1 solid colour design.  This method of printing is permanent but it might peel.  When it does happen, you may cover the printing with a piece of white cloth or paper and press it down with much pressure with a hot iron.  The printing should stick back to place.  Do not scratch or peel the printing to ensure its lifespan.

Dye Sublimation   : Dye printing also requires a commercial heat machine press to transfer the dye colour from a special paper to only white Polyester products.  This method of printing would sometimes have faint shadows due to the nature of the pressing process.  It does not happens all the time but no guarantee can be made to products which are affected.  The print is permanent and it does not run during wash.  It is very suitable for designs with multicolours.  Due to the nature of print, a border and printing mark may be visible on the white piece of polyester fabric.

** We do not guarantee any products provided by you, for request fo any of the above printing process.  We will not make any form of compensation if your product is damaged during the printing process.  Your product is strictly printed at your own risk.

5.  QUALITY OF WORKMANSHIP / STITCHING

All products and services we provide are not generic.  No two shirts are made exactly the same.  Dimensions might vary slightly, stitching may differ, all printing type is non-consistent.  As all our products are mass produced and are not priced at branded retail prices, do not expect 100% consistency and quality.  We will do our best to provide our best.  We also have export quality options, which are priced at 100%-200% of our regular selling prices.  These we have quality checks of every product and workmanship, which meets branded retail standards.  Simply put, the very affordable price we charge you does not command branded standards of quality assurance.

6. DELIVERY OF PRODUCT

The delivery of a product would be greatly affected by many factors in the garment manufacturing industry.  The expected lead time would usually be 30-45 days from the confirmation of visual designs and colour of shirts.  Our company is not liable for orders which are required earlier than 30 days.  Our company will carry out our best practice by producing your order before your requested date or event date.  We do not make any form of compensation for late deliveries due to requirements from us to ensure smooth manufacturing which are not met by you.  We also do not guarantee deliveries which are delayed due to import factors like, custom clearance and cargo short land (only partial of goods arrive in Singapore).

7.  SPONSORSHIPS 

Sponsorships are only offered on a case to case basis.  Our Company does not offer sponsorships to all who request.  In any case of partial or full sponsorship, you are required to endorse a document where you shall abide the marketing mileage you offer in return of sponsorship.  You are to accept all products offered and manufactured.  In an event of any manufacturing shortcoming, our Company is not liable for any revenue loss or image defacement at your end.  Sponsorships may come in cash or in-kind. You are required to submit your sponsorship documents and arrange an appointment to discuss the opportunities at our office.

8.  RESALE OF SERVICE (DEALERS & AGENTS)

Our company only deals with selected dealers & agents.  We have strict regulations to protect our interest and the niche of products and services which we provide.  We may at any time and under any circumstances terminate or turn down any probable or processing orders.  Dealers and agents are to abide the guidelines of procedures like all other customers.

9.  TERMINATION OF ORDERS AND SERVICE

You agree that MIRAYCLE PTE LTD may, under certain circumstances and without prior notice, immediately terminate your MIRAYCLE account, any pending orders or purchase orders.  Cause for such termination shall include, but not limited to, (a) delays for submission of required quality of artwork, (b) important information in the guidelines of procedures provided by you, (c) unexpected technical or security issues or problems, (d) unexpected delays caused by shipping or freight or custom related ‘red lights’, (e) nonpayment of any fees owed by you in connection with the Services.  You agree that all terminations for cause shall be made in our company’s sole discretion and that we shall not be liable to you or any third party for any termination of your orders or account.

10. NON-FULFILLMENT OF ORDER

Miraycle Pte Ltd will not be liable to you or any third party for any loss due to the non-fulfillment of any orders made with us.  Any form of compensations offered due to our non-fulfillment is done at goodwill.

11.  MODIFICATIONS TO SERVICE

Miraycle Pte Ltd reserves the right at any time to time to modify or discontinue temporarily or permanently, the Service (or any part thereof) with or without notice.  You agree that Miraycle Pte Ltd shall not be liable to you or to any third party for any modification, suspension or discontinuance of our service.

12.  GENERAL INFORMATION

Entire Agreement.  The TOS constitutes the entire agreement between you and Miraycle Pte Ltd and governs your engagement of our Service, superseding any prior understandings, statements, representations and agreements between you and  Miraycle with respect to the Service.  You also may be subject to additional terms and conditions that may apply when you engage our services.  The TOS and the relationship between you and Miraycle Pte Ltd shall be governed by the laws of Singapore without regard to its conflict of law provisions.  You and Miraycle Pte Ltd agree to submit to the non-exclusive jurisdiction of the courts of Singapore.  English version prevails.  In the event that these TOS are translated into other languages and there is a discrepancy between the two language versions, the English language version shall prevail to the extent that such discrepancy is the result of an error in translation.